The BISP Fingerprint Problem Is Fixed
The BISP Fingerprint Problem, a technological glitch that prevented hundreds of beneficiaries, particularly women in rural areas, from withdrawing their ₨13,500 quarterly payments, has been resolved.
You can read more: BISP 8171 June 2025: Women Who Completed the Survey Recently Will Receive a Double Payment of Rs 27,000
The BISP 8171 Portal will reopen in July 2025 to verify recent release payments. The issue, referred to as the BISP 938 fault, led to confusion and delays throughout the fingerprint verification process at payment centers. Families were already suffering as many believed they would be disqualified or kicked out of the program.
As of July 1st, 2025, payments have resumed for all impacted clients, following technical solutions implemented by BISP and government officials.
Disqualification was not the problem; rather, there was a technical mismatch between the beneficiary’s biometrics and the central database.The mistake was particularly prevalent among older people and rural women, as years of heavy effort had worn away their fingerprints.
Primary Reasons for the 938 Fingerprint Error
NADRA Payment Error Common Causes:
• Biometric mismatch: NADRA records and fingerprints don’t match.
• Outdated CNIC data: NADRA does not include current personal information.
• Inadequate network and malfunctioning scanners: Payment centers may have sluggish internet or malfunctioning devices.
• Several unsuccessful attempts: Because of the numerous failures, CNIC was temporarily disabled.
• Mobile SIMs that are unregistered: Phone numbers that do not match the BISP database.
How the Government Fixed the Nationwide 938 Error
To address the escalating problem, the Pakistani government moved quickly in cooperation with BISP and NADRA. To find the cause of the issue and put corrective measures in place, a multi-step process was launched.
To address the 938 complaints, specialized support desks were set up at each BISP office at the tehsil level.
You can read more: The best way to check 13500 via CNIC is to use the 8171 BISP Payment Message Not Received.
Better fingerprint scanners are now available to payment partners like HBL Konnect.
Additionally, women and older individuals with a history of biometric problems completely circumvented fingerprint constraints because they were personally permitted.
Beneficiaries Were Instructed on How to Proceed
BISP Tehsil Office Complaint Process
• Submit complaint at nearest BISP Tehsil Office.
• Wait 24–48 hours for updated information sync.
• Collect payment from different BISP centers.
• Avoid multiple daily attempts to prevent CNIC blockage.
• Most beneficiaries restore payment access quickly.
| Category | Details |
|---|---|
| Issue Name | BISP 938 Error |
| Problem | Fingerprint mismatch during biometric verification at payment centers |
| Common Causes | Old fingerprints, outdated CNIC data, faulty scanners, poor internet, etc. |
| Affected Recipients | Mostly elderly women and rural beneficiaries |
| Resolution Date | July 1, 2025 |
| Government Actions | Setup of support desks, NADRA re-verification, improved scanners, manual overrides |
| Current Payment Status | Resumed for all affected recipients |
| Assistance Is Available | Tehsil complaint centers, the BISP helpline (0800-26477), and NADRA biometric updates |
| Tips for Prevention | Dry and clean your fingers, stay away from lotions, utilize SIM cards that are registered, and don’t keep failing. |
In July, payments resumed. Good News for Thousands
Following weeks of technological efforts, BISP formally declared that the 938 code problem had been fixed and that payments will start up again on July 1, 2025.
All recipients who previously experienced problems with their fingerprints may now easily visit their local payment facilities and withdraw their ₨13,500. Several women have already been able to collect their overdue payments, and others who haven’t are urged to do so right away.
Beneficiaries are encouraged to try another payment method or return after a biometric update if their fingerprints still don’t match at one facility. The procedure runs much more smoothly now that the system has upgraded scanners and improved communication.
Ways to Prevent Future Biometric Errors
Payment Wallet Tips:
• Avoid lotions or creams before payment centers.
• Use registered mobile SIM for BISP registration.
• Avoid three failed attempts in a row.
• Visit payment centers during non-peak hours.
How to Proceed If the Problem Persists
BISP Helpline and Biometric Updates
• Call 0800-26477 for complaint registration.
• Request manual verification or re-registration for fingerprint issues.
• Manually approve payment for consistent biometric failure.
Continued Government Efforts to Improve Verification
BISP and Government Implementing Long-Term Solutions
• Introducing face recognition for elderly fingerprints.
• Upgrading fingerprint scanners in all outlets.
• Efficiently training staff for technical complaint management.
• Aiming for smoother, faster, and fairer payment disbursement.
In Conclusion
A common but transient problem, the BISP 938 error was brought on by technological discrepancies during fingerprint verification. Delays and misunderstandings resulted for thousands of worthy women.
However, thanks to system updates, government action, and NADRA collaboration, the issue has now been satisfactorily remedied. All prohibited or delayed payments have been restored as of July 2025, and qualified women may now conveniently and safely withdraw their ₨13,500.
You can read more: BISP 8171 June 2025: Women Who Completed the Survey Recently Will Receive a Double Payment of Rs 27,000
You can guarantee easy access to your financial help in the future by keeping your CNIC data up to date, avoiding several unsuccessful attempts, and adhering to best practices. The administration is still dedicated to helping Pakistan’s most disadvantaged residents without interruption.
FAQs
1. Why did the BISP 938 mistake occur?
Payment centers experienced the BISP 938 Error when verifying fingerprints, typically as a result of a discrepancy between scanned fingerprints and NADRA data. This was typical for elderly ladies whose fingerprints were worn or whose biometric information or CNIC had not been updated.
2. Has the problem with the BISP fingerprint been fixed?
Yes, the problem has been resolved by the government as of July 1, 2025. Following database synchronization, technological upgrades, and the installation of better fingerprint scanners at BISP and HBL Konnect facilities, payments have started up again.
3. How can I steer clear of the BISP 938 mistake going forward?
Preventing Fingerprint Mismatches
• Update CNIC data at NADRA.
• Use a registered mobile SIM linked to the BISP profile.
• Avoid creams or lotions before scanning.
• Limit failed attempts to three per day.
• Visit payment centers during non-peak hours.